Elite Maids STL observes the following holidays:
If a routine cleaning falls on one of the holidays above, we will contact you in advance to reschedule. For all other holidays not listed, Elite Maids STL will be open and our cleaning teams will be hard at work.
We will discuss an arrival window with you when scheduling your cleaning. We require a 4 hour arrival window.
For recurring service, our preference is to have a key to your home or office or to pick up a key from your building’s front desk. If you wish to be present during the cleaning, please note that we require a 4 to 5 hour window of arrival.
Clients can prepay for their cleaning services online or pay at time of service. Elite Maids STL accepts the following payment methods: cash, check, Visa, MasterCard, Discover and American Express. We require a credit card on file to guarantee your cleaning appointment and payment is due at time of service. Note: We require a 24 hour notice for all cancellations or rescheduled cleanings. If a cleaning is cancelled or rescheduled within 24 hours of the appointment date, a $75 late cancellation fee will be automatically billed to the card. Tips are not expected, but are appreciated. You can choose to tip your team either by cash or by checks written under their names only.
If you have recently hosted an event at your home and now it requires additional cleaning time to get it back to a spotless state, we will discuss with you the aditional charge.
Elite Maids STL honors coupons and discounts for new clients only with non-capped cleanings. If cost is a concern, please call our office to discuss a capped cleaning.
Payment is due at time of service. A $35.00 late payment fee per cleaning will be added to your account after 30 days.
Should Elite Maids STL find it necessary to contract a third party “collection agency” to recoup a payment on your behalf, resulting in Elite Maids STL incurring fees for such services, we reserve the right to pass on the collection fees to your unpaid balance.
We guarantee the cleaning we provide in the time allotted. If we did not clean an area properly, please contact us within 24 hours after your cleaning. We will schedule a re-cleaning appointment on the next business day at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss.
We are happy to reschedule your appointment. Use our quick and easy online form or give us a call at (314) 462-7380. There is no charge for rescheduling with a minimum 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.). Unfortunately, if you reschedule your cleaning less than 24 hours from the appointed date, a $75.00 fee will be billed to the credit card on file.
We require a full 24 hour notice on business days (Monday-Friday, 8:00 a.m. to 5:00 p.m.) to cancel your appointment without penalty. To cancel now, use our quick and easy online form or give us a call at (314) 462-7380 Cancellations made with less than 24 hours of notice will incur a $75.00 fee, automatically billed to the credit card on file.
Questions? Give us a call at (314) 462-7380. We’d love to speak with you.